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St James Medical Centre
 St James Medical Centre
national health service

Accessible Information Standard

Providers of health and social care services have duties to support those who access
their services who have sensory impairment and/or learning disabilities.


The Accessible Information Standard aims to make sure that disabled people have
access to information that they can understand and any communication support they
might need.

As part of the Accessible Information Standard we have to carry out 5 tasks:
1. Ask people if they have any information or communication needs and find out
how to meet those needs
2. Record those needs in a set way
3. Highlight a person’s file, so that it is clear that they have   information or
communication needs, and clearly explain how those needs should be met
4. Share information about a person’s needs with other NHS and adult social care
providers, when they have consent or permission to do so
5. Make sure that people get information in an accessible way and
communication support if they need it


Should you have any requirements or know of a patient who needs support please let
the Practice know at croccg.stjamesmedicalcentre@nhs.net


Further information can be obtained on the NHS website


Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National
Institute of Blind People (RNIB) will also be able to provide further support.
Please do not hesitate to contact the Practice if you have any questions.

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